This Privacy Policy covers the information The Gracewood ("We") collects from the user(s) ("User(s)" and/or "You") of thegracewood.com ("Website") This Privacy Policy should be read in conjunction and together with the User Agreement of the Website available on http://thegracewood.com/privacy-policy.html. Personal Information of a User(s) is collected if the User(s) registers with the Website, accesses the Website or takes any action on the Website. Here are our privacy principles:

Providing information to us is your choice.

You can choose to have the Personal Information provided by you deleted.

You always have the option to opt-out of receiving communications from us. To remove your contact information from thegracewood.com, please write to us at info@thegracewood.com with subject “REMOVE” with email address.

Information Collection and Use

1. Your contact details such as customer name, email address, thegracewood.com account password, phone number and shipping address
2. Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by thegracewood.com. Our payment gateway partner (Payu) is "VeriSign Secured" and "PCI-Compliant" which ensure the highest standards of safety and security for your information.
3. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
4. Information from optional online surveys on our or third party sites (posted by thegracewood.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
5. Cookies: Cookies is a piece of data stored by a website within a browser which enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.
6. Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
7. Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information
8. Email communication by any user or customer directly with thegracewood.com such as product enquiry, order and transaction related information, disputes or complaints etc. Note: User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.

Information Sharing and Disclosure

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties User or customer information (as defined above) will be used as described below:

User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.

We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.

Cookies would be used to provide a customised experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.

We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyse customer preferences, buying patterns and behaviour at an aggregate level.

We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.

We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.

Email Policies

Platform may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails you want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.

Security

Platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access. To prevent unauthorised access, maintain data accuracy, and ensure correct use of information, we will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavour to prevent unauthorised access.

Changes in Privacy Policy

Our privacy policy is subject to change time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Also this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact.

Contact Us

If you have any questions about this Privacy Policy, the practices of Website or your dealings with the Website, You can contact us on info@thegracewood.com.